At Off Price Luxury Brands, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied, you may return the item within 5 days of receipt for a refund or exchange, subject to the terms outlined below.
Eligibility for Returns
To be eligible for a return, the item must:
- Be in its original condition, unused, and with all original tags and packaging intact.
- Include the original receipt or proof of purchase.
Return Process
- Initiate a Return: Contact our Customer Service team within 5 days of receiving your order. Provide your order number, details of the item you wish to return, A video of the packaging with the serial number of the product and the reason for the return.
- Receive Return Authorization: Our team will review your request and, if approved, will provide you with a Return Authorization (RA) number and return instructions.
- Ship the Item: Securely pack the item and include the RA number. Ship the item to the address provided by our Customer Service team. You are responsible for the shipping costs for returning the item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved Returns: If approved, a refund will be processed, and a credit will be applied to your original method of payment.
- Rejected Returns: If your return is not approved, the item will be returned to you at your expense.